Help Center
7g7's Frequently Asked Questions
Find detailed answers to the most common questions about accounts, bKash deposits, bonuses, cricket betting, and safe gaming here.
We want to make your experience at 7g7 as easy and transparent as possible. The FAQ sections below provide clear answers to every question — from opening an account to depositing via bKash and Nagad, claiming the welcome bonus, understanding cricket or slot rules, and responsible gaming. If you cannot find the information you need, our 24/7 Bengali live chat support is always ready.
Account & Registration
Account and Registration
To open an account at 7g7, you need an active mobile number, a unique username, and a strong password. You must provide your correct date of birth during registration, as only those aged 21 or above are allowed to use this platform. The process takes just a few minutes.
No, each person may only hold one 7g7 account. Attempting to open multiple accounts may result in all accounts being suspended and balances being forfeited. This rule is strictly enforced to ensure fair play.
Yes, absolutely. 7g7 is a fully mobile-friendly platform. Open the 7g7 Login page from the browser on any Android or iOS device and log in directly. No separate app download is needed — the mobile browser gives you the full experience.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code to set a new password. If you have trouble, contact 7g7's 24/7 live chat support directly.
7g7 may request account verification for large withdrawals or unusual activity. In such cases, you may need to submit a copy of your national ID card or passport. This process is in place to protect the platform's security and prevent fraud.
Deposits & Withdrawals
Deposits and Withdrawals
Deposits to 7g7 via bKash are generally instant — in most cases the balance is credited within a few seconds to 2 minutes. There may be a slight delay during busy periods, but if it takes more than 5 minutes, please let us know via live chat.
The minimum deposit amount for every payment method at 7g7 is ৳200. This applies whether you use bKash, Nagad, Rocket, or Upay. Start easily with a small amount and add more at any time.
Yes, Nagad is one of the supported payment methods at 7g7. Alongside bKash, Rocket, and Upay, you can use Nagad to deposit any amount starting from ৳200. The process is fast and secure.
Withdrawals at 7g7 are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. Withdrawal requests are processed promptly after verification.
7g7 does not deduct any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own service charges in accordance with their respective policies.
Generally yes — it is recommended to withdraw to the same mobile banking number you used to deposit. This ensures security and faster processing. If you wish to withdraw via a different method, please contact support.
Games & Gameplay
Games and How to Play
To bet on BPL or any other cricket tournament, go to 7g7's cricket section. Choose your preferred match from the match list, select a market (match winner, toss, top batter, etc.), enter the amount on the bet slip, and confirm. Both pre-match and live in-play options are available.
Yes. 7g7's Casino section offers live casino games from Evolution Gaming and Ezugi — including live roulette, live blackjack, live baccarat, and live game shows. You get the full experience of playing in real time with real dealers.
RTP, or Return to Player, is a theoretical percentage that indicates how much a game may pay back over the long term. 7g7's slot games are from reputable providers such as PG Soft, Pragmatic Play, and JILI — all of whom ensure verified RTP in their games. To find the RTP of a specific game, check that game's info menu.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps rising. If you press the "Cash Out" button before the plane crashes, you win your bet multiplied by that multiplier. Cashing out at the right time is the key strategy — wait too long and you lose everything.
Yes, 7g7's cannon fishing games are mobile-optimized. All fishing games including JILI's Mega Fishing, Jackpot Fishing, and All-star Fishing run smoothly on smartphones and tablets. A good internet connection will make the experience even smoother.
Yes. 7g7 only offers games from established and reputable software providers — PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi all use certified random number generators (RNG) in their games. This ensures independent and fair results.
Bonuses & Promotions
Bonuses and Promotions
7g7's welcome bonus is a 100% bonus on your first deposit, up to ৳10,000. This means if you deposit ৳10,000, you can start playing with a total of ৳20,000. This bonus is applied automatically the first time you make a deposit after registering.
The wagering requirement for the welcome bonus is 25x. This means you must wager 25 times the bonus amount before withdrawing. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳50,000 in wagers. Complete the requirement within the specified time limit.
As you continue playing at 7g7, you can be automatically promoted to higher VIP levels. There are four levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). The more active you are, the higher you can climb.
In general, bonus funds can be used on most slots and casino games. However, some games or categories may count differently toward bonus wagering. For specific details, check 7g7's bonus terms and conditions or contact live chat support.
Yes, 7g7 regularly offers various promotions — special betting offers during BPL or IPL season, reload bonuses during festive seasons, and exclusive offers for VIP players. Log in to the platform regularly or ask via live chat for updates.
Safety & Responsible Gaming
Safety and Responsible Gaming
Yes. 7g7 keeps all your personal and financial information secured with SSL encryption technology. Your information is not shared with any third party. Read our privacy policy for more details.
No. 7g7 is for those aged 21 or above only. Anyone under the age of 21 is not permitted to use this platform. 7g7 has the ability to verify age and accounts will be closed if this rule is violated.
Yes. If you feel you need a break, request self-exclusion via live chat or email. 7g7 offers the option to temporarily suspend your account for a set period (7 days, 30 days, 6 months, or permanently).
Yes, 7g7 encourages responsible gaming. You can set limits on how much you deposit or wager within a given time period. Our support team will assist you with this.
Gambling can sometimes become addictive. If you feel the situation is getting out of control, please visit 7g7's responsible gaming page. Our 24/7 support team will be there for you and will help you take the necessary steps.
7g7 offers 24 hours a day, 7 days a week live chat support in Bengali. You can also reach us by email: [email protected]. There is no phone or WhatsApp number — chat and email are the primary contact methods.
Still have questions? Contact support
Our Bengali-speaking support team is ready to serve you around the clock. Ask any question via live chat or email — quick resolution guaranteed.
Email: [email protected] • Minimum age: 21+
Contact & Support
Contact Us
Live Chat
Instant support in Bengali, 24/7. Use live chat for the fastest resolution.
Email Support
Email us for detailed issues: [email protected] — we will respond promptly.
Responsible Gaming
Visit the Responsible Gaming page for safe gaming tips, self-exclusion, and setting limits.